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| Terms & Conditions |
| Kingwood Resort and Winery |
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Thank you for your business. We are excited to welcome you to the only official vacation rental of Kingwood Resort & Winery and we hope you enjoy your stay!
RESERVATION TERMS
With Kingwood Resort Vacation Rental Units, you get to select the unit of your choice based on your vacation preferences. We feel this is the best way to ensure your complete satisfaction with the unit. While we will always try to keep guests in the specific unit they have requested and booked, sometimes circumstances beyond our control may require us to move bookings to another Kingwood Resort Vacation Rental Units. In the rare instance that this should occur, we will always endeavor to ensure that the reservation is moved to a unit of similar quality than the home originally reserved and will make every attempt to communicate this change to the guest at the earliest possible opportunity prior to arrival
The person booking the reservation is considered the guest. The guest must be at least 25 years of age to reserve the home and must occupy the rental property for the entire duration of the stay. The name on all documents must match; name of guest on Vacation Rental Agreement, name on credit/debit card provided for payment, name on government issued photo ID.
The guest must sign the Vacation Rental Agreement to confirm the reservation. Failure to sign this contract will result in cancellation of the reservation and may incur cancellation penalties as outlined in our cancellation policy.
The vacation rental unit is not to be used to host large parties or events. Any guest having a large party or event or any action that may be deemed or interpreted as intent to have an event or party, will be required to vacate the premises without a refund. Additionally, if it is discovered upcoming guests are hosting a party or event gathering in the vacation rental unit, Kingwood Resort reserves the right to cancel the reservation prior to the guest's stay, with recompense at Kingwood Resort's judgement.
Drug use in or near the vacation rental unit or resort property is strictly prohibited. Guests are not allowed to use the property for any immoral or unlawful purposes. Any guest who violates any law or ordinance will immediately terminate occupancy without a refund.
The property is located in a residential neighborhood. Excessive noise at a level that disturbs the neighbors is prohibited. Kingwood Resort and Winery has a noise ordinance of 10:00 PM each evening. After 10:00 PM, noise must be kept to a minimum. Guests who do not comply and disrupt the peace after 10:00 PM will be required to vacate the property without refund and are responsible for any fines resulting from a violation of the noise ordinance.
The vacation rental unit will be inspected prior to arrival to ensure that the property is clean and in good repair. If there are concerns or issues with the rental property, please immediately contact our front desk (leave a message if there is no answer). The registered guest must notify Kingwood Resort within 4 hours of arrival if there is any preexisting damage or notable conditions in the rental property. The guest is responsible for the cost of any damages sustained to the property, decor, or its contents during the stay, including the moving of items to another property, breakage or excess cleaning charges. No refunds or considerations will be given unless we are notified of problems during your stay.
There is no daily housekeeping service, unless arranged in advance with Kingwood Resort for an additional fee.
Due to security reasons, software or files may not be downloaded by guests on any in-home computer, tv, gaming system or tablet.
In an effort to provide a peaceful and positive experience, the property may or may not have Smart Home Technology installed. This proactive technology can help prevent problems before they arise. Smart Home Technology can include remotely monitored and door locks.
DEPOSIT & CANCELLATION POLICY:
A deposit of 1st Night Room Rent of the total stay amount (including taxes and service fees) is due at the time of reservation confirmation. The remaining balance is due 3 days before arrival. Cancellations made 0-2 days prior to arrival will result in the loss of all monies paid. Reservations must be secured with a valid credit card issued by American Express, Discover, MasterCard or Visa. Proper validation of credit card holder identity will be required prior to arrival.
Cancellations must be received in writing. Kingwood Resort does not issue refunds due to acts of nature such as weather, road conditions, snow conditions, power outages or forest fires.
In the event of a rental property becoming unavailable through unforeseen damage or circumstances beyond the company’s control, Kingwood Resort will seek to offer alternative accommodation. In the event alternative accommodations cannot be secured or are unacceptable to the guest, the company will refund all monies paid to the company. This will be the full extent of the company’s liability to the guest and the company will not be responsible for any other costs connected with any such cancellation.
Please note, no refunds will be given for late arrivals, early departures or unused days during your reservation.
PAYMENT
Reservations must be secured by a valid credit/debit card issued by American Express, Discover, Master Card, or Visa. Guest agrees that guest's credit or debit card on file can be charged for any additional amounts due under these terms and conditions. Method of payment and matching government issued photo ID must be presented at time of check-in.
All reservations are subject to a one-time mandatory departure cleaning fee, a daily resort fee, and governmentally imposed fees and taxes. The resort fee provides access to our exclusive amenities. Fees and taxes are not included in the nightly rate, are non-negotiable and subject to change without notice.
A deposit will be due at the time of reservation booking. This deposit will be applied to the total amount due. The remaining balanceand any optional add on amenities such as housekeeping services will be charged 3 days prior to arrival. For reservations made within 3 days of arrival date, full non-refundable payment is due. No refunds will be issued within the 3-day cancellation window of a reservation, excepting Force Majeure. The final payment will be automatically billed to the credit card on file.
Force Majeure Clause: Policy obligation for reservations by either party is subject to Acts of God, government authority, disaster, or other emergencies, any of which make it illegal or impossible to provide the facilities and/or services for your reservation. It is provided that a reservation may be terminated for any one or more of such reasons by written notice from one party to the other without liability.
SMOKING AND PET POLICY
All properties are non-smoking and pets must be approved with an additional fee. Non-compliant guests will incur an additional deep cleaning fee with a minimum charge of $100. In the event a deep clean is needed, resulting in the unit being unprepared or not rental, you would be responsible for the costs incurred moving the incoming guest to another unit.
Emotional Support Animals (ESA's) are subject to the pet policy.
Service Animals, as defined by 413.08, Fla. Stat. (2017) and including animals in training, are exempt from this section, provided a written request for reasonable accommodations is made at the time of reservation. A person who knowingly and willfully misrepresents herself or himself as using a service animal or being qualified to use a service animal commits a misdemeanor of the second degree, punishable as provided in s. 775.082 or s. 775.083.
Reunion Resort reserves the right to remove any animal or inappropriate behavior.
MAXIMUM OCCUPANCY
By state law, occupancy may not exceed what is posted for each rental property. Infants under 2 years old will not count in the maximum occupancy. Non-compliant guests will be required to check out early with no refund.
ARRIVAL AND DEPARTURE
Check in time begins at 3:00 PM and check out is before 11:00 AM. An early check in or late check out may be arranged based on availability for an additional fee. Please contact us prior to your arrival to make these arrangements. Failure to vacate the property by check out time, resulting in the unit being unprepared for the next arriving guest, you would be responsible for the costs incurred moving the incoming guest to another unit.
AIR CONDITIONING
Air conditioning in any vacation rental unit should not be set below 72 degrees Fahrenheit (22 degrees Celsius) by the guest. Setting the thermostat to a lower temperature will not cool the property quicker. Setting the temperature below 72 degrees Fahrenheit may result in the system freezing up. If this occurs the air conditioning will have to be turned off to allow the unit to defrost. The guest will have no air conditioning during this time and will be responsible for the technician's call-out charges. If the windows have condensation that is a definite sign the air conditioning temperature is set too low and there is a risk of freezing the air conditioning unit. Please keep windows and doors closed when not in use.
SECURITY AND SAFETY RISKS
Guests shall comply with all laws and rules affecting the vacation rental property and resort amenities. Fireworks, open flames, candles and inherently dangerous activities are prohibited.
When you rent the vacation rental unit, you assume responsibility for it and its contents, as well as your personal property. Always lock the doors and windows when you leave the vacation unit. Kingwood Resort does not accept liability for lost or stolen personal property of the guest during the rental period.
It is the guest's responsibility to supervise children at all times.
Report chirping alarms, as they indicate low batteries in safety devices.
Georgia wildlife may pose a danger. Approach all outdoor areas with caution. Never feed or approach wildlife.
Kingwood Resort does not assume any responsibility for injuries resulting from your failure to use due caution. Children must be supervised at all times.
If the guest ever feels they may be in a life-threatening situation for any reason or need emergency medical attention, the guest is urged to call 9-1-1 immediately before calling Kingwood Resort front desk. |
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Kingwood Resort and Winery
401 Country Club Dr
Clayton GA 30525
706-212-4100
reservations@kingwoodresort.com |
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706-212-4100 
